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Richmond
2025-04-16 07:55 PDT
Richmond RCMP and E-Comm 9-1-1 create video offering a behind-the-scenes look at what happens when the public calls 9-1-1.
Transcription Video description:[We slowly zoom in from a wide drone shot of the E-comm 911 building.]What happens when you call 911?[We fade to a close up of 911 being dialed on a mobile phone.]When you can 911, a 911 operator answers[The frame slides to the left from the phone to a 911 operator wearing a communication headset in front of a computer workstation.]911, do you need police, ambulance, or fire?[Close up of the 911 operator speaking.]For which city?Your call is then transferred to a call taker, who will ask you questions about what is happening.[We see the call taker wearing a communication headset at a workstation in front of a computer.]What colour shirt are they wearing?At the same time, we share this information with a police dispatcher through our computer system.[We move towards a police dispatcher at a workstation typing on a computer while talking into her headset.][Close up of the dispatcher moving the computer mouse and typing on the keyboard.][We zoom in from a wide shot showing an RCMP officer in front of an RCMP police cruiser.]Once we receive the information from the dispatcher, we head to the scene to help.[Close up of the Police officer speaking.][The shot changes to a close up on a police radio in an RCMP cruiser.]3 Delta 16, please head to the suspicious circumstance.[The police officer picks up the radio to reply.][Close up on the officer who is holding the radio.]We’re on our way.[Outside the police car, we see the lights flashing as the RCMP cruiser accelerates and leaves the frame.][We move towards the RCMP cruiser as it passes the frame with urgency.][We fade to the E-comm 911 logo with a black background.]Learn more at ecomm911.ca[A link to ecomm911.ca appears on the screen.][RCMP/GRC copyright notice appears][Government of Canada wordmark with a waving Canadian flag appears.]
Video description:
[We slowly zoom in from a wide drone shot of the E-comm 911 building.]
What happens when you call 911?
[We fade to a close up of 911 being dialed on a mobile phone.]
When you can 911, a 911 operator answers
[The frame slides to the left from the phone to a 911 operator wearing a communication headset in front of a computer workstation.]
911, do you need police, ambulance, or fire?
[Close up of the 911 operator speaking.]
For which city?
Your call is then transferred to a call taker, who will ask you questions about what is happening.
[We see the call taker wearing a communication headset at a workstation in front of a computer.]
What colour shirt are they wearing?
At the same time, we share this information with a police dispatcher through our computer system.
[We move towards a police dispatcher at a workstation typing on a computer while talking into her headset.]
[Close up of the dispatcher moving the computer mouse and typing on the keyboard.]
[We zoom in from a wide shot showing an RCMP officer in front of an RCMP police cruiser.]
Once we receive the information from the dispatcher, we head to the scene to help.
[Close up of the Police officer speaking.]
[The shot changes to a close up on a police radio in an RCMP cruiser.]
3 Delta 16, please head to the suspicious circumstance.
[The police officer picks up the radio to reply.]
[Close up on the officer who is holding the radio.]
We’re on our way.
[Outside the police car, we see the lights flashing as the RCMP cruiser accelerates and leaves the frame.]
[We move towards the RCMP cruiser as it passes the frame with urgency.]
[We fade to the E-comm 911 logo with a black background.]
Learn more at ecomm911.ca
[A link to ecomm911.ca appears on the screen.]
[RCMP/GRC copyright notice appears]
[Government of Canada wordmark with a waving Canadian flag appears.]
Richmond RCMP and E-Comm 9-1-1 have partnered on this video project to help increase public awareness around what happens when you call 9-1-1. The video also helps to highlight the critical working relationship between police and call takers on this Emergency Service Dispatchers and 9-1-1 Awareness Week (April 13 to 19, 2025).
We wanted to pull back the curtain to give an insider’s view on what happens when you call 9-1-1 to help increase the public’s confidence when making a potentially life-saving call, says Chief Superintendent Dave Chauhan, Officer-in-Charge Richmond RCMP. The often-unsung heroes are those answering your first call for help. The call takers and dispatchers at E-Comm 9-1-1 play a vital role in community safety in Richmond and beyond, which is why we are proud to partner with them on this important project.
We wanted to pull back the curtain to give an insider’s view on what happens when you call 9-1-1 to help increase the public’s confidence when making a potentially life-saving call,
The often-unsung heroes are those answering your first call for help. The call takers and dispatchers at E-Comm 9-1-1 play a vital role in community safety in Richmond and beyond, which is why we are proud to partner with them on this important project.
Knowing what to expect when you call 9-1-1 and having a greater understanding of the process can help people feel more confident and prepared when it matters most, says Carly Paice, E-Comm Communications Manager. Our team of experienced call takers and dispatchers, in close collaboration with police and first responders, work together to help connect callers with the critical help they need, as quickly as possible.
Knowing what to expect when you call 9-1-1 and having a greater understanding of the process can help people feel more confident and prepared when it matters most,
Our team of experienced call takers and dispatchers, in close collaboration with police and first responders, work together to help connect callers with the critical help they need, as quickly as possible.
Richmond RCMP and E-Comm 9-1-1 are proud to be working together to make Richmond the safest community in Canada.
Questions pertaining to E-Comm 9-1-1 should be directed to media@ecomm911.ca.
Questions pertaining to Richmond RCMP should be directed to richmond_media@rcmp-grc.gc.ca.
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Email: richmond_media@rcmp-grc.gc.ca Website: richmond.rcmp.ca
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